Privacy Policy

Robert Mark Ltd & Robert Mark Australia Pty Ltd

Robert Mark Ltd and Robert Mark Australia Pty Ltd is committed to respecting your privacy and recognizing your need for appropriate protection and management of personal information you share with us ("personal information" is any information by which you can be identified, such as your name, company name, shipping/billing address, email address, telephone number, etc.). The purpose of this privacy policy is to inform you what personal information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information.

As a part of our commitment to your privacy, Robert Mark Ltd and Robert Mark Australia Pty Ltd Inc. has agreed to handle and store personal information in a secure manner to protect your information from unauthorized access or disclosure. We only collect your personal information for the purposes specified in this Privacy Policy, and we will not sell your personal information to others.

Collecting information about your company. Robert Mark Ltd and Robert Mark Australia Pty Ltd collects certain information about your company when you apply for your user id and password, or when you place an order on our shop online website, or when you contact us by e-mail, phone, fax, etc. We will ask you to provide certain information about your company, such as your business name, contact name, shipping/billing address, telephone number, email address, etc. We may also maintain a record of your product purchases.

Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our Web site. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, or product selection, etc.

You can visit a few of our Web pages without telling us who you are or revealing any personal information about your company. However, we may track the Internet domain address from which people visit us and analyze this data for security, trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

Using information about your company. We use the personal information you provide only for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Robert Mark Ltd and Robert Mark Australia Pty Ltd Inc.

Although unlikely, in certain instances we may disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Robert Mark Ltd and Robert Mark Australia Pty Ltd Inc., or to others. We may also disclose your personal information when we believe the law requires it.

Editing, updating, and deleting information about your company. For any mistakes or inaccuracies or for cancelling your online account, please let us know by calling us at +64 3 341 6400, or by sending us an email. Please note that any requests to remove or update your personal information may take up to ten days for your email request.

Cookies. Our web sites use "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, to tailor our products and services to suit your personal interests, to estimate our audience size, and to process your order. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

Security. We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your personal information that you share with us. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our Web sites, and you do so at your own risk.

We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.

Policy change. Robert Mark Ltd and Robert Mark Australia Pty Ltd Inc. reserve the right to update or modify this privacy policy in whole or in part, at any time without prior notice. If there is a change in this policy, the new policy will apply to all current and past users of our Web site and will replace any prior policies that are inconsistent.